Our Delivery Policy
Please see below for our delivery information and if there is something we have missed or you are unsure about please contact us at email@example.com .
Please note that all orders placed before 4pm are usually dispatched the same day for delivery within 1 to 3 days.
How much is delivery?
Freight costs from eurieka.ie on all deliveries are charged at €10 ex VAT regardless of order weight or size.
How long does delivery take?
Please note: Whilst over 95% of deliveries sent out are delivered the next working day, we can't guarantee it every single time.Please allow 1-3 days for deliveries from time of order
When will my order be dispatched?
If your order is placed by 4pm, Monday to Friday for an in stock item and there are no issues with your credit card (we will always try and call you right away if there is) your order will be dispatched the same day. Orders placed over the weekend will be dispatched on Monday. Orders placed on a bank holiday will be dispatched the next working day.
What happens if I'm out when a delivery is attempted?
Our couriers will reattempt delivery. If unsuccessful a second time your order may be returned to our collection point. The customer can either then collect it or request another delivery. This is deemed a new delivery and will incur a further delivery charge of €10 ex vat
Delivery to a Business Address
Where a business address is selected as the preferred delivery address please be aware that our couriers may not be able to have the order signed for by the person who originally placed the order. The parcel may be left with goods in, the post room or the reception area where the courier will obtain a signature for your order. To avoid any confusion please only arrange delivery to your work place once you have confirmed that the above is acceptable. Neither Eurieka.ie nor our preferred couriers can be held responsible for any loss or damage once your order has been delivered.
How will my goods be packaged?
Very well! We want to ensure that your goods arrive in pristine condition.
Delivery Damaged or Missing Items
Where goods have been damaged or items are missing from your order then we advise the following:
Send an email to firstname.lastname@example.org and please include the following information:
- Your Order number
- Manufacturers part code of the missing products
- An accurate description of the problem
- Provide digital images of the parcel where possible
Upon receiving this information we will then get back to you as soon as we can.
When will delivery take place?
Deliveries take place between 9am and 6:00pm, Monday to Friday. We cannot specify daily delivery times.
What happens if my delivery gets lost?
All items that we sent out are fully insured from the second they leave our warehouse, right up to the point they are signed for. In the unlikely event that a parcel should go missing we await courier confirmation and once given dispatch a replacement order to you.
Where do you deliver to?
Eurieka.ie deliver to all 26 Counties within the Republic of Ireland (ROI) only.
Who can sign for the parcel?
Anyone at the delivery address can sign for the parcel. We are responsible for the parcel until a signature has been received at the delivery address. It's not possible to specify that the parcel is only signed for by you. If delivery is to a work place, we advise you to let the reception know (or whoever normally takes in your deliveries) that you have a parcel on the way.