ServicePacks are warranty extensions at a fixed price to be paid up front and with a defined period of validity. ServiceContracts can be concluded at any time to ensure optimal service for the lifetime of a Fujitsu product, with payments due at regular time intervals.
ServicePack / Contract Hardware covers the elimination of hardware defects either through repair or replacement. Depending on the hardware, the service is provided either on-site or off-site. Several ServicePack / Contract variants are available offering different service times, response times and recovery times.
- Service time: 5x9 hours to 7x24 hours.
- Arrival on-site: second business day up to 4 hours.
- Recovery time: next business day up to 4 hours.
- The right level of availability for hardware.
- Remote services, on-site services or off-site repair.
- Flexible and transparent pricing without hidden costs.
- Smooth IT operations right from the start with the shortest possible downtimes.
- Freedom for your internal IT specialists to concentrate on their core business.
- Different ServicePacks / Contracts tailored to your needs.
- Fujitsu is the world's third-largest IT service provider and can offer first-class global service processes.
- ITIL-based service management.
- Immediate availability of service information about IT systems from a central knowledge base.
|Short Description||Service Pack, 3 Year, On-Site Service, 5x9, NBD|
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