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Returns Policy

Returns to Eurieka.ie require the completion of an RMA request form. This form should be returned to Eurieka.ie for processing. You will be advised as to whether your return has been authorised or denied, and given further instructions on returning the product. In some cases the customer will be required to contact the manufacturer directly to authorise a return. Eurieka.ie will advise customers in the event of such cases. On-line return request form can be found here:

Return Form

Unwanted or unsuitable products may be returned to Eurieka.ie within 14 working days of receipt of goods. This is in line with the "Distance Selling Directive" as long as the goods are not opened and the packaging remains in an ‘as new’ state and the goods are in a resalebale condition. In such cases standard RMA procedures still apply. Goods must be returned at customers own expense. Please note that this option is only available for home users only NOT business users.

Return Privileges

Eurieka.ie allows customer returns based on the policies of the original product manufacturer and that of our suppliers. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. Where a product is returned mistakenly as faulty a 15% restocking fee will apply excluding all other delivery charges.

Product Return Policy 

Manufacturer restrictions apply to certain products, as detailed below and as updated on occasions. Customer may obtain additional details by emailing info@eurieka.ie.

Return Restrictions. Defective Product Returns. 

Customer may return most defective Products directly to Eurieka.ie within fifteen (15) days of invoice date and receive, at Eurieka.ie’s option, replacement, exchange, or repair. After fifteen (15) days, only the manufacturer warranty applies.

Non-Defective Product Returns.

Customer may return most non-defective Products directly to Eurieka.ie within 14 working days of delivery date and receive, at Customer’s option, credit or exchange. This 'cooling off period' is not applicable to business customers.

Restricted, Manufacturer-Only Assistance.

Certain Products cannot be returned to Eurieka.ie for any reason—without exception—and Customer must contact the manufacturer directly for any needed assistance. More information may be provided through the links provided on the Support section of the site.

Returns Policy:Special Orders. 

Products that are specially ordered may be non-returnable or may have unique return restrictions on returns provided at the time of sale.

Return of Software or DVDs.

Eurieka.ie at its descretion can offer refunds only for unopened, undamaged software and DVD movies that are returned within 14 days of receiving goods (Not applicable to Business Customers).

Customer Shipment of Returned Product. Return Merchandise Authorisation (RMA) Number:

No returns of any type will be accepted by Eurieka.ie unless accompanied by a unique RMA number, which Customer may obtain by providing the following information in the online returns form. Customer Relations: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. This form will be examined by Eurieka.ie for processing. You will be advised as to whether your return has been authorised or denied, and given further instructions on returning the product Customer has five (5) days to return a Product after the applicable RMA is issued. Eurieka.ie reserves the right to refuse any UNAUTHORISED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.

 Please note: RMA processing can take between 1-4 business days. RMA numbers should be clearly displayed on the outside of the shipping packaging in the event of return.

 

Once you receive your RMA number, you can send your return via courier, registered post or hand-deliver to: (Goods will not be accepted at this address without a valid RMA)

Eurieka IT Services Ltd

B19 Ballymount Corporate Park,

Ballymount Avenue,

Ballymount,

Dublin 12

 

Returned Products Must Be Complete. 

All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. Eurieka.ie reserves the right to refuse the return of incomplete Products or to charge €40 or 15% of item/order to be cancelled or returned whichever is higher, this only applies to business customers and is at our discrection

Responsibility for Shipping Costs

The Customer is responsible for the cost of shipping returned items; Eurieka.ie is responsible for the cost of shipping replacements or exchanges of returned items and will match Customer’s shipping method where possible.

Customer Shipping Insurance.

The Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Eurieka.ie is not responsible for loss during such shipment.

Returns by Phone

There is absolutely no communication by phone regarding returns issues. All returns requests should be submitted using our online returns tool. All queries regarding returns must be submitted through email. Email contacts for the Returns Team can be found in the Contact Us section

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