Customer RMA Form

Please fill in the details below. Field's marked with a * are required.

Your details
First Name *
Last Name *
Company
Address 1 *
Address 2
Address 3
County
Post Code *
City *
E-Mail *
Fax
Telephone *
RMA details
Invoice Number *
Product Name
Product Serial #
Reason For RMA
Fault Description

Submit RMA

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Returns and Refunds Policy

If you would like to return an item please complete the above form. You will then receive an email containing your RMA information. Print and send a copy of this with your returned item(s) proving it meets the following criteria:

  1. Goods must be returned as sold, i.e. in the original packaging with all components and accessories.
  • Goods must be complete, unused, and in as new condition and must be re-packaged as received.
  • Goods must be returned to our Returns Department within 7 days from completing the rma form. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
  • Any free gifts, or bundled items delivered with the products must also be returned.
  • In the event of an authorised return without the original packaging, hpshop.ie reserves the right to apply a re-stocking fee.

Please return items under the above policy to :

 

RETURNS DEPARTMENT

Eurieka IT Services Ltd
M50 Business Park
Ballymount Rd Uppr,
Dublin 12


Ph: (01) 4606038
Fax: (01) 4193143
e-mail: info@eurieka.ie

 

Returns by Phone
There is absolutely no communication by phone regarding returns issues. All returns requests should be submitted using our online returns tool. All queries regarding returns must be submitted through email.

 

Please note you must organise the return of any unwanted items at your expense.

Customers are strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Eurieka.ie is not responsible for loss during such shipment.