Customer Assistance

All Help & Support issues should be accessible on this website. If you feel they are not covered you can send your query to info@eurieka.ie. 

Eurieka.ie has gone to great lengths to ensure the accuracy of information on this website. There are a number of help topics and frequently asks questions below which should be read before contacting the site as they may contain the answers you are looking for:

About Us, Contact Us, Privacy of Information, Customer Feedback, How do I Register Online?

What do I do if I have forgotten or lost my password?

If you have forgotten your password, no worries, Click here to reset your password

Business Customers

As a business customer at Eurieka.ie you can shop with ease, view thousands of products and buy at competitive prices. In addition to the wide range of products and a clear straightforward website, Eurieka.ie offers its business customers many other benefits including:

• Next day delivery on a range of products*
• View prices including/excluding VAT
• Receive VAT invoices
• Real-time stock figures, Stock updated every 15 minutes
• Fast processing of Returns
• Bank Transfer of funds (see details below) Above all ordering online for businesses is fast, easy, efficient and best of all costs less.

For more information, please contact info@eurieka.ie :

Credit Account

Eurieka.ie do not offer trade accounts. These may be extended however to business where certain criteria are met (below) and also to Government bodies.

For info please e-mail with details to info@eurieka.ie.

Setting up a credit account - qualifying criteria:

In order for a credit account to be processed and opened as efficiently as possible Eurieka.ie will ask for the following, 

A company may apply for credit if, in business for at least 3 years, have done business with us by prepayment on at least 5 previous occasions, the company must be VAT registered and a minimum of three trade references for the company must be submitted upon request.

Product information

Eurieka.ie has gone to great lengths to ensure the accuracy and relevance of the information that accompanies each product. If the information you require is not in the product specification listed online we will, of course, try our best to help you with your query at info@eurieka.ie.

Prices

Pricing is updated daily on all of our products. With constantly changing stock and therefore prices Eurieka.ie has adopted an updating system that ensures that the best price possible is available for our customers. All pricing can be viewed on Eurieka.ie inclusive and exclusive of VAT which is necessary depending on whether you are a business or home user. Due to the changing nature of prices and stock we do not issue price or product lists but both can be viewed 24/7 on the website.

Stock 

Stock information on our site is straightforward with each product providing an indication of the number of the particular product currently in stock. We aim only to show products that are currently available to us. 

Ordering 

To process orders with Eurieka.ie choose the product/s you wish to include in your basket. When you choose a product you can continue to shop or proceed to checkout using a credit/debit card or bank transfer payment option. Under each product, there will be where applicable ‘related products’ i.e. accessories to the product you have selected. To add these to your order simply check the box beside the product or click the ‘Add’ button beside each.
 
The Basket area also allows you to change the delivery address to one of your choice within the ROI. Finally, the Basket area will show you your order total before proceeding to ‘Checkout’ to confirm your order.

Changing/Cancelling Orders 

Once an order has been processed it cannot be altered to allow for an increase in product lines or quantities within a line. This is due to the fact that orders for in-stock items go straight into picking upon order confirmation. Orders that are in the processing phase must be cancelled in writing by submitting an email with the order number to info@eurieka.ie. Customers wishing to add to an order in the same day that the order was placed should open a new order on Eurieka.ie and every effort will be made to ensure that where items ordered are in stock that they are part of the initial delivery.

Promotions 

Eurieka.ie will at various times have offers on stock and promote these on its website as well as notifying customers who have registered for promotions.

Delivery Information 

For more delivery information Click Here

Return Information 

For more information on returns Click Here

Secure shopping?

At Eurieka.ie we take security very seriously, Eurieka.ie is Fully PCI Compliant and adhere to strict security standard laid out by Visa, MasterCard and the Payment Card Industry Data Security Standard (PCI DSS). This standard has very strict and detailed requirements to everything from the physical locks on our server rooms to the encryption on the pages where credit card information is entered.

Eurieka.ie Compliance Statement: Eurieka.ie requires that every credit card authorization is protected with the Verified by Visa/MasterCard SecureCode authentication schemes. This ensures that the person using a credit card actually is the person they claim to be. This protects you from having your credit card misused at our webshop and protects us from fraudulent transactions.  

More information can be found at https://www.visaeurope.com/making-payments/verified-by-visa/ 

Credit cards 

Cards: We accept Visa and MasterCard Security: Verified by VISA and Mastercard SecureCode through 128 bit SSL

VAT

Vat is calculated in accordance with Irish Law and shown separately on all of our products and must be paid by the majority of customers; there are, however, some exceptions, these include:  

Medical Research and Universities – 
In all cases you must register as a company and apply for a credit account. Upon receiving proof of VAT exemption by fax: (01) 4193143 your order will be processed. 
Eurieka VAT Number: IE9500980F

Pre-payment of Orders 

Bank Transfer: 

Pre-payment of goods can be made via funds transfer to Eurieka.ie bank a/c. Funds MUST be sent through on the SAME DAY (normal business hours) that the order is requested. This is due to changing prices and stock availability. The details that should appear on the funds transfer are: 

Allied Irish Bank,
Tallaght,
Dublin 24
Account name: Eurieka IT Services Ltd
NSC (national sorting code): 93-33-17
Account no: 50331081

BIC/Swift code: AIBKIE2D

IBAN: IE83AIBK93331750331081

Orders will be shipped as soon as payment has cleared into our bank account.

No fee is applied by our company when paying into our bank account, but customers should make sure that all bank charges are paid by the customer. Banks often deduct a fee from incoming payments and it is important that customers pay all related bank charges so that we receive the full amount to our account.

Cheque: 

Cheques will not be accepted unless a prior agreement has been made between Eurieka.ie and a customer. Generally, no cheques are accepted as payment.

Gift Vouchers: 

Eurieka.ie currently does not offer payment by way of gift vouchers

 
WEEE 

Irish Legislation, The Irish government implemented the WEEE (Waste Electrical and Electronic Equipment) Directive 2002/96/EC in August 2005. From 13 August 2005, all Producers and Distributors (Retailers) of EEE must comply with the WEEE Regulations 2005. The purpose of this Directive is, as a first priority, the prevention of waste electrical and electronic equipment (WEEE), and in addition, the reuse, recycling and other forms of recovery of such wastes so as to reduce the disposal of waste. It also seeks to improve the environmental performance of all operators involved in the life cycle of electrical and electronic equipment, e.g. producers, distributors and consumers and in particular those operators directly involved in the treatment of waste electrical and electronic equipment. 

How does it work?

Consumers from in the Republic of Ireland will be able to return waste electrical and electronic equipment to Eurieka.ie free of charge on a one-to-one basis. This means that when purchasing an equivalent product, you can return your old version to us provided it is a like-for-like equivalent or has fulfilled the same function as the newly supplied equipment. For example, you're entitled to send back a television, provided you purchased a comparable new television. Items you are returning as WEEE must be returned within a maximum of 30 days from the date of delivery

Alternatively, you can bring it to:

Eurieka IT Services Ltd, B19 Ballymount Corporate Park, Ballymount Avenue, Ballymount, Dublin 12

You can also bring your waste to your local civic amenity centre of which there are numerous located throughout the country. For your nearest centre please see here.

For more information about WEEE please visit www.weeeireland.ie

Batteries Regulations

Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. There is a bin for small batteries in your local store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.